Refund policy

If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

 

FREE Belgium Returns

We offer FREE returns from Belgium. Please contact our Customer Services team to proceed with the return.

Please ensure you enclose a completed returns form with your order.Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.Packages returned to us via Bpost can take up to 5 working days to arrive back to us so please be patient.

 

Worldwide Returns

Returns from outside Belgium are at your own expense. Please contact our Customer Services team if you have any questions

Please ensure you enclose a completed returns form with your order. Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.Packages returned to us via Bpost can take up to 5 working days to arrive back to us so please be patient.

Returns Terms and Guidelines

·  All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

·  We are not responsible for the return shipping costs of the items.

·  All Items must be in original, resalable condition.

·  Please make sure all returned items are well packaged, so as not to be damaged in the post.

·  Please make sure all return packages are sent with a trackable, insured service.We cannot take responsibility for items damaged or lost in the return transit.

·  If returned an item from outside Belgium, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges.

·  Hush Puppies is NOT responsible for any return custom charges made.

·  Please make sure that the returns form is enclosed with your goods, no form may result in your return not being processed.

·  Please refer to our Terms and Conditions for further information on returns.