Can we help you ?
General Shipping rulesUpon confirmation by the bank of acceptance of the Buyer’s payment, Hush Puppies Belgium shall process the order insofar as stocks last. Orders are delivered to the delivery address provided by the Buyer when ordering on the Site. Deliveries are handled by DPD, DHL, GLS or by the Belgian Post. Delivery times are likely to vary depending on the time of the Buyer’s order and the destination of the parcel. As Hush Puppies Belgium has no control over such times, the payment of any penalties or compensation to the Buyer by Hush Puppies Belgium shall not be accepted on such grounds. Conversely, the Buyer is entitled to cancel his/her order according to the terms laid down in Article 2–b of these GTCS. If, in spite of everything, it proves impossible to complete delivery or should you refuse to accept said delivery, the parcel shall be returned to Hush Puppies Belgium. The products ordered shall be reimbursed (by crediting the debit/credit card used during the order) within twenty-five (25) days at the latest of return of the parcel to Hush Puppies Belgium. If the parcel reaches the Buyer damaged or open, the Buyer must refuse to accept delivery by the deliveryman, pointing out the damage noted and filing a claim with him for the anomaly. All parcel deliveries accepted by the Buyer shall be deemed free of defects imputable to delivery.
How much will the shipping cost?Belgium/France: shipping is free
European Union: Regular shipping is 10€ and express shipping will cost you 15€
International shipping: regular shipping will cost you 15€ and express shipping will cost you 20€
Do you ship to my country and how long will it take?We ship to Europe and to the rest of the world with Bpost, DPD or DHL. The indicated delivery time for the different regions is as follow:
Belgium : 1-2 working days
Europe : 3-4 working days
North and South America : 5-7 working days
Africa : 6-10 working days
Asia : 6-10 working days
Australia and New-Zealand : 15-20 working days
The delivery time is based on Hush Puppies Belgium’s (1) handling time, the shipping service (2), and when Hush Puppies receives cleared payment (3). It is possible that the indicated time above may vary depending of those elements.
Do I have to pay clearance?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so that you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
Customs clearance, if applicable (outside the EU), is operated by DHL / DPD / GLS before the physical arrival of the goods.
How can I track my parcel ?
As soon as your order is packed, we'll send you a shipment confirmation email with the delivery informations. Our delivery partner will notify you (by email or text message) to help you track your order. Depending on when & where you ordered, tracking informations can be delayed.
Which delivery couriers do you use?
We use Bpost to send all of our Belgium orders.
Depending on where you are located and the type of shipping method you choose, we use national post, DPD or DHL.
We reserve the right to use discretion in circumstances where it makes more sense to use an alternative delivery method.
What If I'm not home when it's delivered?
DPD/DHL/Bpost will email you on the day of delivery. Should you be unavailable to sign for the parcel you can select, depending on your location, from a number of options including collection from depot, leave in a safe place, deliver with a neighbour. If they attempt delivery and you are not available they will leave a card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us.
How do I know if my order was dispatched?
You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.
You did not receive your parcel
If we are unable to deliver your package, according to your chosen delivery option, it will automatically be returned to Hush Puppies Belgium. We'll keep in touch with you to organize a new delivery.
You can also always contact our support team at firstname.lastname@example.org if you have any other questions.
Return policyIf you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
We offer FREE returns from Belgium & France with the included label in your package. If you miss the label or face any other issues, please contact our Customer Services team to proceed with the return.
Please ensure you enclose a completed returns form with your order. Ensure your return parcel is well packaged and meets all the conditions outlined hereafter. Packages returned to us via Bpost can take up to 5 working days to arrive back to us so please be patient.
Returns from outside Belgium & France are at your own expense. Please contact our Customer Services team if you have any questions.
Please ensure you enclosed a completed returns form with your order. Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
Returns Terms and Guidelines
· All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
· We are not responsible for the return shipping costs of the items.
· All Items must be in original, resalable condition.
· Please make sure all returned items are well packaged, so as not to be damaged in the post.
· Please make sure all return packages are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in the return transit.
· If returned an item from outside Belgium or France, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges.
· Hush Puppies Belgium is NOT responsible for any return custom charges made.
· Please make sure that the returns form is enclosed with your goods, no form may result in your return not being processed.
· Please refer to our Terms and Conditions for further information on returns.
If you are not pleased with your order, you can :
- Exchange for another item (of min. the same price);
- Receive a voucher (no end limit, to spend only at www.hushpuppiesbelgium.com).
Pack your items in the original plastic bag & box (we try to keep waste to a minimum). A return form is included in your parcel. If not, please contact our Support team
To ensure the parcel safely reaches us, we recommend that you use pre-paid postage label which is included in the original packaging. Attach the label to the return parcel.
Responsibility for the returns is yours until the parcel reaches us. Please remember to ask a proof of postage when dropping off the package at the delivery company (DPD, BPost ou GLS).
We make everything we can to proceed to the refund as fast as we can. However, the refund delay defers according to the payment method you used.
Where to return your parcel ?
Hush Puppies Belgium
Avenue du Port 108-100
1000 Bruxelles .
How long before I get my exchange or refund ?
We aim to process returns within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 2-4 days after your return is processed, depending on your card issuer.
We ensure secure payment system
To ensure the security of your bank datas, we work with partners we trust (Adyen or PayPal). This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). Meaning that the information is passed through a secure connection and that your card details cannot be read by external parties.
Which currency can you use
We take payments in the following currencies depending on your shipping destination :
For some countries we display an approximate conversion from these currencies to local currencies. Local currencies are for display purposes only and are calculated based on exchange rates that are updated daily.
Please note: some banks may charge you an International Transaction Fee.
What payment method we accept
You can use any of the cards listed below to pay for your order:
· American Express
· Apple Pay
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We take car of you, take care of your shoes
Cleaning your shoes regularly gives them a longer life, so remember to wipe off mud, dust and dirt after wearing them. For suede you can remove dry dirt with a special suede rubber that brushes the surface gently.
How to keep your shoes in good condition
Use shoe trees after you’ve worn the shoes and when you store them. It helps to keep their shape and also to dry them out. Just make sure the shoe trees are the correct size, and use a shoe horn when putting your shoes on so the back isn’t crushed.
Wet shoes should be dried slowly in a natural, warm environment. Avoid heat (no hair dryers, fan heaters or radiators) because it will dry out and weaken the leather which can lead to cracking. Simply fill them with newspaper to help pull out the moisture. Before the shoes have dried completely you can tuck in shoe trees to make sure they return to their proper shape. Remember to give them some love with shoe polish or spray (depending on the type of leather or suede) once they are dry.
What about leather shoes ?
We have leather soles on some of our shoes. Be kind to them and have your local shoemaker add a rubber sole if you plan to use them as everyday shoes in a cold, rainy or snowy climate. It’s also a good idea to check the heels for wear every once in a while and have them replaced if necessary.
Waterproof your shoes
New leather or suede shoes need to be treated before use so they are better protected against dirt and rainy days. Smooth and shiny leather should be conditioned with polish while a water repellent spray is the best choice for suede and dull leather.